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Six Sigma For Quality Improvement
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Six Sigma is a Quality Management and Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities). To achieve six sigma levels, the Six Sigma process encompasses all aspects of a business, including management, service delivery, design, production and customer satisfaction. Six Sigma companies typically spend less than 5 percent of their revenues addressing and repairing quality problems. As a philosophy, Six Sigma drives business culture and requires a nearly flawless execution of key processes making Six Sigma a high standard for companies and individuals to achieve.
Your customers place a high value on consistently predictable business processes and Six Sigma is a proven methodology for delivering consistent incremental improvement. By reducing process variation Six Sigma frees the organization to focus on improving process capability and as sigma levels increase, the cost of poor-quality decreases and profitability increases. This is why Six Sigma is highly associated with the delivery of consistent world-class quality.
Key Topics
I. History of 6 Sigma
II. Need for Six Sigma
III. What Is Six Sigma?
IV. Dissecting Process Capability
V. Six Sigma Metric Calculations
VI. Six Sigma Methods
VII. Tools and Techniques
VIII. Implementation Roles
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