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Negotiation and Assertiveness are essential skills for both business and personal success. It will benefit a person beyond office boardroom. Almost everyone from purchasers, managers to salespersons and customer service representatives will encounter situation that needs negotiation or assertiveness.
Key Topics
Fundamentals in Negotiation: What, Why, Who, When, Where
Importance and Current Trends of Negotiation
Preparation and Steps in Negotiation
Outcomes in Negotiation
Techniques for Negotiating Resistance and Objections
The Importance of Win-Win Negotiation Outcomes
The Importance of Assertiveness in Negotiation
Types of Behavior (Aggressive, Passive, Assertive)
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This seller has been a member since: Apr. 21, 2018
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