SMARTER SERVICE: CRITICAL THINKING FOR BETTER CUSTOMER SERVICE EXPERIENCE

MasterClass 3.0

Smarter Service: Critical Thinking for Better Customer Service Experience

Howell V. Mabalot
Success Coach & Employee Engagement Expert
Sought-After Motivational & Inspirational Speaker
Partner Speaker, ARIVA Speakers Bureau

Wednesday, May 19, 2021
2:00 PM – 5:00 PM PHT

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8832-9901 | 8835-9354
(Globe/Viber) 0917-3257870
(Smart) 0919-6142598

BUY TICKET: https://www.ariva.com.ph/reservation-smarter-service/

View the complete details: https://www.ariva.com.ph/2021-e-learning-smarter-service/
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Webinar Description:

Critical thinking is important in anticipating future challenges a company may face in the area of giving customers delightful experience, preparing creative solutions, ****ysis of trends, the socio-political environment and our own beliefs and moral inclinations. Developing some of the most important critical thinking skills and applying those strategies to understanding current trends and issues in the market, belief systems and ethical positions will be crucial to the sustainable success of one’s organization in anticipating and ensuring that customer needs and wants are addressed way ahead of your competitors.
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Webinar Objectives:

The specific objectives of this unique fun-filled online learning experience are:

• Develop a functional ability to reason well, and to improve your ****ytical skills and instincts as a customer service provider and a problem solver
• Understand the essential principles involved in the theory and practice of reasoned decision making when faced with difficult situations while addressing customer demands
• Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem ****ysis
• Develop skills to identify and choose the best option among multiple proposed alternatives in addressing customer needs and wants
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Webinar Outline

Session 1: Natural Barriers to Sound Reasoning

Session 2: Critical Thinking Among Frontliners

Session 3: The Structure of Reasoning as a Customer Service Provider

Session 4: Problem ****ysis and Decision Making – Best Practices

Session 5: ****ytical Decision-Making Techniques