CUSTOMER SERVICE EXCELLENCE

Customer Service Excellence

“How to Enhance Your Customers’ Experience & Gain their Loyalty”


Venue: Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

Schedule 2020: https://businessmaker-academy.com/customer-service-excellence/

Course Description

The key to a successful business is to persuade your customers to buy again and again. But the way to get repeat business is to ensure that your customer is satisfied enough to patronize your business continuously. This seminar prepares your team to give impressive and consistent service to your customers. It helps you establish rapport with clients, integrate a professional yet personal approach and find ways to satisfy and build good customer relationships for repeat business.

What you'll learn

To recognize the value of customers to our business
To learn how to maintain a good customer service experience
To manage customer expectations
To keep customers satisfied and get repeat business

Course Highlights

Customer Service Culture
The CS Experience
Company Service Assessment
Benefits of Excellent Customer Service: Why Should I Care?
Your Role as a Customer Service Provider
Understanding Your Customers: The CS Creed
Servicing Different Types of Customers
Customer Service Systems & Tools
Measuring Customer Satisfaction
Customer Service Tactics for Repeat Business
Managing Customers’ Expectations
Dealing with Different Customer Situations

Who Should Attend?

Marketing & Sales Practitioners, Customer Service Representatives, Sales Representatives, Receptionists and Telephone Handlers, Front-liners, Store Clerks, Cashiers and all employees who deal directly with customers and want to keep them

Seminar Duration: 1 day, 9am to 5pm

Seminar Rate: Early Bird Rate - Php 3,500 +VAT | Regular Rate - Php 3,800 +VAT

Contact Us:
(632) 8687-4645, 8687-3416, 8687-4445
(0917) 5699639, (0922) 8874445
[email protected]
Visit: www.businessmaker-academy.com