GRIEVANCE HANDLING & CONFLICT MANAGEMENT

Grievance Handling & Conflict Management

“How to Prevent, Diffuse and Handle Conflicts in the Workplace"


Venue: Suite 1503A, West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City

Schedule 2020: https://businessmaker-academy.com/grievance-handling/

Course Description

Many business leaders do not like dealing with workplace conflicts because of the stresses and drama these conflicts generate. However, workplace conflict is inevitable in any organization and effective workplace conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office

What you'll learn

To better understand workplace conflict and confidently introduce conflict management measures tailored for your organization
To develop the ability to systematically implement measures that proactively identify and prevent conflict within your organization
To acquire techniques in formal and informal approaches to conflict engagement
To manage workplace conflict with confidence

Course Highlights

Understanding workplace conflict
Nature, Causes & Common Responses to Conflict
Effects of workplace conflict on Organizational costs
Legal exposure of workplace conflict
Identifying workplace conflict
Types of workplace conflict
Sources of workplace conflict
Conflict prevention
Developing employee conflict management capabilities
Early identification: Preventing Conflict Escalation
Coaching and counselling
Workplace mediation
Conflict engagement
Addressing formal grievances
andling investigations
Managing disciplinary procedures
Managing the ‘after effects’ of a conflict
Rebuilding relationships

Who Should Attend?

Business Managers, Department Managers, Operations Managers, HR Managers, Administrative Officers, Personnel Administrations, Legal Counsels, Team Leaders or any person who are tasked to prevent and resolve conflict in the workplace

Seminar Duration: 2 day, 9am to 5pm

Seminar Rate: Early Bird Rate - Php 8,500 +VAT | Regular Rate - Php 9,500 +VAT

Contact Us:
(632) 8687-4645, 8687-3416, 8687-4445
(0917) 5699639, (0922) 8874445
[email protected]
Visit: www.businessmaker-academy.com