TECHNICAL SUPPORT - WORK IN PASAY - OPERATING SYSTEM GHSBCP

Send your resume to [email protected]
Contact Number: 09178068034
Look for Marifi for more details

Responsibilities:
-Responds to customer emails or chat with minimal voice component
-Manage and resolve customer feedbacks regarding technical support issues
-Actively uses the outlook mobile app to keep track of real-time updates
-Ensures customer satisfaction and records necessary data to use for future reference

Qualifications:
• Tech and Internet Savvy. MS Office Certified is a plus.
• Must be at least Tech Support Tier 1.5.
• Knowledgeable in Outlook.com
• Must know how to customize Outlook Profiles.
• Knowledge in creating/understanding Messaging Application Programming Interface (MAPI) profiles for users.
• Able to configure security and protection options in Outlook.
• Knows and understand configuration of Exchange Server send/receive settings.
• Familiar if not expert in MS Tech Net site. (This is the Office/Outlook Help Website).
• Must have an understanding of different ways to access a Microsoft email account (Outlook.com, Office 365, Outlook 2016 and the like).
• Typing skill of at least 35 WPM.
• Very good English written proficiency since this is an email account.
• 1-2 years Contact Center Background minimum, preferable email support experience.
• Knowledgeable on operating system of phones and devices (at least basic knowledge/fundamentals).
• Knowledgeable of IE/browser technologies (cookies, cache, IE options).
• Logical thinker, with average to good problem solving skills.
• Must actively use the outlook mobile app and/or manages an active Microsoft email account.

Walk-ins are welcome!
Bring at least 2 copies of your resumé and 1 valid ID
Open WEEKDAYS / Office Hours: 9:00AM to 5:00PM
Company Address: 20th Floor, Unit 2004, 139 Corporate Center, 139 Valero Street, Salcedo Village, Makati